Please read these Terms and Conditions carefully before accessing or purchasing from Harmony Surgical. By using our website or placing an order, you confirm that you have read, understood, and agree to be bound by these terms.
1. Agreement to terms
These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Harmony Surgical ("we," "us," or "our"), concerning your access to and use of theย harmonysurgical.onlineย website and any associated media channels, social media accounts, or mobile applications connected thereto (collectively, the "Site").
By accessing the Site, you confirm that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree, you are prohibited from using the Site and must discontinue use immediately.
We reserve the right, at our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will indicate updates by revising the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised terms. It is your responsibility to periodically review these Terms.
2. Intellectual property rights
Unless otherwise indicated, the Site is our proprietary property. All source code, functionality, software, website designs, text, photographs, graphics, logos, and product descriptions on the Site (collectively, the "Content") and the trademarks and branding contained therein (the "Marks") are owned or controlled by us and are protected by applicable intellectual property laws.
The Content and Marks are provided on the Site "AS IS" for your personal, non-commercial use only. No part of the Site, Content, or Marks may be copied, reproduced, republished, uploaded, distributed, sold, or otherwise exploited for any commercial purpose without our express prior written permission.
You are granted a limited license to access the Site and download or print portions of the Content solely for your personal, non-commercial use. We reserve all rights not expressly granted.
3. Orders and payments
By placing an order through Harmony Surgical, you represent that you are at least 18 years of age and legally capable of entering into binding agreements. All orders are subject to availability and acceptance by us.
Pricing
All prices are listed in Iraqi Dinar (IQD) and are subject to change without prior notice. We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error occurs, we will notify you and you may choose to reconfirm the order at the correct price or cancel it.
Payment methods
We accept the following payment methods:
- Cash on delivery (COD) โ available across Iraq
- Online bank transfer or payment links, where applicable
- Any additional payment methods confirmed through our Instagram or website
We reserve the right to refuse or cancel any order at any time for reasons including product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.
4. Shipping and delivery
Harmony Surgical ships products across Iraq through trusted local delivery partners. Estimated delivery timelines are:
-
Baghdad:ย 1โ2 business days
-
Other governorates:ย 2โ5 business days, depending on location
Shipping fees, if applicable, will be disclosed at the time of order. We are not liable for delays caused by third-party delivery providers, customs, weather, or circumstances beyond our reasonable control. If your order has not arrived within the estimated time, please contact us immediately.
Harmony Surgical is not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all delivery details are accurate before confirming your order.
5. Returns and exchanges
We want you to be completely satisfied with your Harmony Surgical purchase. We accept returns and exchanges under the following conditions:
- Items must be returned withinย 7 daysย of delivery
- Items must be unworn, unwashed, and in their original condition with all tags attached
- Items purchased during sales or promotional periods may not be eligible for return
- Custom or personalized items are non-returnable unless they are defective
To initiate a return or exchange, please contact us via Instagram DM atย @Harmony_surgicalย or through our listed contact channels with your order details. We will guide you through the process. Refunds, where approved, will be issued via the original payment method or as store credit, at our discretion.
We reserve the right to refuse returns that do not meet the above conditions.
6. Guidelines for reviews
We may provide areas on the Site or associated platforms for customers to leave reviews or ratings. When posting a review, you must comply with the following:
- You should have firsthand experience with the product or service being reviewed
- Reviews must not contain offensive, abusive, racist, or hateful language
- Reviews must not contain discriminatory references based on religion, race, gender, national origin, age, or disability
- Reviews must not reference illegal activity or make false or misleading statements
- You may not be affiliated with competitors if posting negative reviews
- You may not organize campaigns encouraging others to post reviews โ positive or negative
We reserve the right to accept, reject, or remove reviews at our sole discretion. Reviews are not endorsed by us and do not represent our opinions or views. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, display, or otherwise use that content.
7. Site management
We reserve the right, but not the obligation, to:
- Monitor the Site for violations of these Terms and Conditions
- Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms
- Refuse, restrict, or limit access to the Site or disable any user's content at our discretion
- Remove from the Site any files or content that are excessive in size or burdensome to our systems
- Otherwise manage the Site in a manner designed to protect our rights and property and ensure the proper functioning of our services
8. Privacy policy
We care about data privacy and security. Please review ourย Privacy Policyย for details on how we collect, use, and protect your personal information. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
9. Copyright infringements
We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please notify us immediately using the contact information provided at the end of this document. Please note that under applicable law, you may be held liable for damages if you make material misrepresentations in a copyright infringement notification.
10. Term and termination
These Terms and Conditions remain in full force and effect while you use the Site. We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Site to any person for any reason โ including breach of any representation, warranty, or covenant contained in these Terms, or violation of applicable law or regulation.
We may terminate your access or delete any content or information you posted at any time, without warning. If your access is terminated, you are prohibited from registering a new account or accessing the Site under a different name or identity. We further reserve the right to take appropriate legal action, including civil and criminal redress.
11. Modifications and interruptions
We reserve the right to change, modify, or remove Site content at any time at our sole discretion without notice. We have no obligation to update any information on the Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
We cannot guarantee the Site will be available at all times. We may experience technical problems or need to perform maintenance, resulting in interruptions or errors. We shall not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance.
12. Disclaimer
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT AND WILL ASSUME NO LIABILITY FOR ANY ERRORS, INACCURACIES, PERSONAL INJURY, PROPERTY DAMAGE, UNAUTHORIZED ACCESS TO OUR SERVERS, INTERRUPTION OF TRANSMISSION, OR ANY BUGS OR VIRUSES TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY.
We do not warrant, endorse, or assume responsibility for any product or service offered by a third party through our Site or linked platforms. You should use your best judgment and exercise appropriate caution when making purchases online.
13. Limitations of liability
IN NO EVENT WILL HARMONY SURGICAL OR ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES โ INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES โ ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
14. User data
We will maintain certain data that you transmit to the Site for the purpose of managing your account and orders, as well as data relating to your use of the Site. Although we take reasonable steps to safeguard your data, you are solely responsible for all information you provide to us.
We shall have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from any such loss or corruption. Please refer to our Privacy Policy for detailed information on data handling and retention.
15. Miscellaneous
These Terms and Conditions, together with any policies or rules posted by us on the Site, constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
These Terms operate to the fullest extent permissible by applicable Iraqi law. If any provision is determined to be unlawful, void, or unenforceable, it shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or your use of the Site. You agree that these Terms will not be construed against us by virtue of having drafted them.
16. Contact us
If you have any questions or comments about these Terms and Conditions, please reach out to us through any of the channels below:
